Refund Policy for Online Educational Platform Novolearn.org

We understand that sometimes circumstances change and you may need to request a refund for a course you have enrolled in on our online educational platform. We have outlined our refund policy below to help you understand your options.

1. Eligibility for Refunds

1.1. Full Refunds: You may be eligible for a full refund if you request it within 14 days of enrolling in the course, and you have not accessed any course materials.

1.2. Partial Refunds: You may be eligible for a partial refund if you request it within 14 days of enrolling in the course, and you have accessed some course materials. The amount of the refund will be determined on a case-by-case basis.

1.3. No Refunds: You will not be eligible for a refund if you have accessed all course materials, or if you request a refund more than 14 days after enrolling in the course.

2. Refund Process

2.1. To request a refund, please contact our customer support team at [[email protected]] and provide the following information:

– Your name and email address associated with your account

– The name of the course you wish to request a refund for

– The reason for your refund request

2.2. Our customer support team will review your request and determine whether you are eligible for a refund.

2.3. If you are eligible for a refund, we will process the refund within 14 days of receiving your request.

3. Exceptions

3.1. Free Courses: We do not offer refunds for free courses.

3.2. Promotional Offers: If you enroll in a course using a promotional offer or discount, the refund amount will be equal to the amount paid at the time of enrollment, minus any applicable fees or charges.

4. Changes to Refund Policy

We reserve the right to modify our refund policy at any time, without notice to you. Your continued use of our services after any such modifications constitutes your acceptance of the modified refund policy.

By enrolling in a course on our online educational platform, you acknowledge that you have read, understood, and agree to be bound by this refund policy. If you do not agree to this refund policy, you may not enroll in a course on our platform.

This refund policy is intended to provide you with a clear understanding of your options if you need to request a refund for a course you have enrolled in on our online educational platform. Please contact us if you have any questions or concerns regarding this policy.